Agr International has opened a service office in Bangkok, Thailand.
The Bangkok service centre is co-located with Agr’s regional sales office, Agr Bangkok Ltd and is one more segment of Agr’s programme to provide accessible and responsive support for Agr testing and quality management equipment in use around the world.
The Bangkok service centre will provide expanded services for Agr products over the entire Asian region. Over the past few years, southern Asia has been one of the fastest growing packaging markets, as evident by the growth in Agr’s customer base within the area. Agr said the expansion of services in the region was a logical decision, given the growing customer and the importance of this market.
Services offered at the centre will include depot repairs and rebuild services for all Agr laboratory products for the glass and plastic container markets.
The centre is intended to provide customers with older equipment, in need of more extensive repairs, the ability to have their equipment serviced and thoroughly tested without the cost of on-site service calls.
“This office has been widely received by our customers in the region. With the great success of the Agr sales branch in Asia, it was a logical move to offer additional services such as depot repairs at the Agr Bangkok office. With this step we are able to offer fast as well as cost-effective repairs and avoid customs issues and time-delays previously experienced with the need to send the equipment overseas,” stated Martin Küstner, Managing Director of Agr Bangkok Ltd.
Immediately after opening the Service Center, even before the official notifications went out, the first machines were received from multiple customers and turned around in record time. The machines were returned to the customers fully performing to new machine specifications.
The sales and service operations of Agr Bangkok Ltd are managed by Mr. Martin Küstner, who has been with the company for 14 years.
In addition to providing technical assistance, equipment support and product application information to Agr’s diverse customer base, Agr Bangkok also offers a series of American Glass Research sponsored seminars for the industry, including the popular fracture seminars and other training programmes pertinent to the glass manufacturing and packaging industry.