Turkish glass manufacturer GCA has implemented a digital shipment appointment system for the glass packaging industry.
Dr Abdullah Gayret, the General Manager of GCA, said that the online system allows business partners to control the departure time of their orders as well as their shipment stages.
Consequently, the system enables GCA's business partners to gain planning flexibility and minimise product losses, while also allowing vehicle drivers who transport the glass packaging to use their time more efficiently.
Dr Gayret said: “In today's competitive business world, it is necessary to continuously discover new technologies to increase efficiency and provide higher partner satisfaction for businesses.
“In this context, with the new digital shipment appointment system we have implemented, we aim to make the shipment process smarter, faster, and more efficient.
“Thanks to this system, which is a global innovation, our business partners will be able to reduce the number of problems they may encounter during the shipment process, and create appropriate delivery times by making appointments with the logistics provider."
He continued that GCA also used digitalisation to increase customer satisfaction: "As technology rapidly advances, our business partners' expectations are also changing. Customers now expect not only a quality product or service but also a good customer experience when making a purchase.”
The system has been launched on GCA's website (see above).
The future of the glass packaging industry
On the use of digital solutions in the glass industry, Dr Gayret said: “I believe that there will be a faster development in the glass packaging industry compared to other production industries. Just like technology-producing companies, our glass packaging sector is carrying out serious R&D projects in this field.
"We are making serious efforts for the transformation of our advanced automation-based technologies into smart technologies. This will also open up the future of the glass packaging industry. The sustainability of the industry will also be increased in this way. 2023 is an exceptional year for us, as we have placed digital transformation at the centre of our business.
“We are developing smart production technologies by bringing together image-processing systems supported by artificial intelligence algorithms and advanced automation software in our own structure.”