System 3 will continue to reinvest in LiSEC solutions.

The glass manufacturer will continue to reinvest in production lines and processing machines from LiSEC. It is hoping to double the size of its factory.

Alan Brown, owner of System 3, said: “Our LiSEC IG lines just won’t stop running, so why should we replace them? We rely on them.

“As I said before, we have big future plans and LiSEC will play an essential role in them – they offer every kind of solution needed in the glass industry.

“We want to expand our machinery park with new machines or replace less satisfying machines from other suppliers.

“That is our key to success: Reinvestment – always keep reinvesting!”

Its LiSEC sealing robot VFL-1D has sealed four million IG-units. It was installed in 1999 and operates in two shifts. After 19 years, the owners are thinking of replacing it with another line from LiSEC.

It also bought an automatic saw from LiSEC in 1988. It was the first company to use an automatic saw in the area. While other companies worked manually, it was much faster. All the following machines were built around the saw, which is still in operation.

Mr Brown said: “Service is king. If there is a breakdown we have to react immediately.

“Our customers don’t want to wait, and neither do we.

“LiSEC offers us with 24 hours non-stop service we need and we always have support from the Austrian Headquarters.

“Moreover, LiSEC listens to our needs; we can discuss them frankly and in detail and they respond with suitable solutions.”

During the last two years, System 3 bought two KSR edge-grinding machines. One of them replaced a KSL machine, which had been in operation since 1995.

Colin Bickley, Managing Director at LiSEC UK adds: “When it comes to our relationship with System 3, it was most important to invest in Service.

“We’ve improved our Service quality and responding time significantly in the last few years – this was an important factor to continue our cooperation with System 3.”

In the last few years, System 3 has restructured its business: In 2008 the allocation was 95% domestic and 5% commercial, now it is 60% commercial and 40% domestic.