An important element within Sheppee International’s business strategy is a commitment to provide customers with total satisfaction.

It has an established structure to offer top quality service with the emphasis on active assistance and recommendation of improvements for customers' Ware Handling issues and in-house customer training facilities offering theoretical and practical training on maintenance and operational procedures.

In addition it offers easy contact for emergency situations seven days a week 24 hours a day 365 days a year, experienced personnel, prompt delivery of spare parts and assemblies and it has ISO 9001.2008 accreditation.

It achieved ISO 9001:2008 certification by demonstrating longstanding commitment to the quality of its products and customer satisfaction.

ISO 9001:2008 is a globally recognised standard that provides assurance about the ability of a company to satisfy quality requirements and to enhance customer satisfaction in supplier-customer relationships.

Certification demonstrates adherence to quality processes and procedures that ensure on going improvements in the design, development, production and support of hot glass container Ware Handling Equipment.

For emergency service, its Trained Service Technicians are located in the UK as well as in its Shenzhen office, China.