Tiama focused on online service packages during its 3rd service seminar.
Support is central to its range of solutions so Tiama hosted its third two-day seminar which had the aim to improve services offered to its customers through several workshops.
The seminar gathered most of Tiama’s global service department which represents nearly 60 experts from 21 countries, such as Egypt, Thailand, Iran, Turkey, Russia, China, the USA, the UAE, Costa Rica, UK, Italy, Spain and Germany.
The two-day programme was filled with workshops and presentations of the growing service portfolio that highlighted the latest novelties such as Small Private Online Courses (SPOCs), on-line simulators, new tailored training programmes, services contracts and hotline packages.
It was also an opportunity to celebrate team spirit, meet or discover new teammates from around the world that support glassmakers locally, and to exchange field experiences based on different cultures and habits.
“We are perfectly aware that Customer Service, based on a truly local presence, is one of our strongest added-value and we will definitely continue to support all of our products’ performances and maintenance with local specialists,” highlighted Paulo Pereira, the global Tiama After-Sales manager.
Tiama is also aiming to recruit a further 12 Customer Support Engineers.