Zippe introduces AI service tool for the glass industry

Published 13th November, 2024 by Jess Mills

At Glasstec 2024, Zippe introduced its zmart360° service tool for batch and cullet systems.

Zippe has launched a cloud-based service tool with Artificial Intelligence (AI) support for batch and cullet systems.

At Glasstec 2024, Zippe introduced its zmart360° service tool.

The zmart360° service is a combination of electronic filing (system documentation, maintenance plans, spare parts lists, etc.) and a live system for completed and ongoing service activities.

Accessible 24/7 on smartphones, tablets, or PCs, it provides access to holistic system information, ensuring immediate support.

Features include electronic storage of the complete documentation, spare parts lists, service history and a ticket system.

Each system component has QR codes for easy data access.

zmart360° speeds up issue resolution, reducing response times and boosting efficiency.

The shortly available AI support feature will allow operators to ask questions, e.g. related to maintenance, and the self-learning AI will provide suggestions.

See the video below for an insight into how it works.

Jess Mills

Glass International Deputy Editor

Jess is the Deputy Editor of Glass International magazine. She has been training in creative and professional writing since 2017, earning her degree in 2020. Prior to joining Quartz Business Media, Jess worked as a freelance writer for a variety of companies and publications.